Refund Policy

Our general refund policy

Why we operate this way

Subscription pricing is set to be predictable and transparent. There's no free trial that becomes a hidden charge. Auto-renewal is clearly disclosed before purchase and again 3 days before each renewal. Cancellation can be done at any time, and the cancellation method for every platform is documented in our Subscription Terms.

Because we don't rely on hidden charges or surprise renewals, we can offer the same predictable monthly rate to all members without building cancellation friction into the experience.

Situations where we do consider refunds

While our default position is no refunds, we recognize certain circumstances where a refund is appropriate. We review each request individually and make a decision in good faith.

Duplicate charges

If you were charged twice for the same subscription period due to a billing system error on our side or the payment platform's side, we'll issue a full refund of the duplicate charge. Provide your transaction reference numbers when you contact support.

Technical issues that prevented access

If a technical issue on our end prevented you from accessing paid features for a substantial portion of a billing period — and we couldn't resolve it within a reasonable time — we may issue a partial or full refund covering the affected period. "Substantial" generally means more than 5 consecutive days of an inability to use the features you paid for.

Unauthorized charges

If a charge was made to your payment method without your authorization — for example, someone else used your card or account — contact us immediately at support@favorconnect.com. We'll investigate, suspend the subscription if appropriate, and assist with refund where the unauthorized charge is verified. You may also need to file a separate report with your bank or card issuer.

Billing errors

If you were charged an incorrect amount — for example, a price that doesn't match what was disclosed at the time of purchase — we'll review the transaction and refund the difference or the full amount, depending on the nature of the error.

Service unavailable

If Favor is permanently shut down during your active subscription period, we will issue a pro-rata refund covering the unused portion of your billing period.

Account suspended through no fault of yours

If we suspended your account in error — for example, mistakenly flagging your profile as a violation that on review proved compliant — your subscription continues without interruption. If the period you were unable to use exceeded 7 days, we may issue a pro-rata refund or extend your billing period.

Situations where refunds are not available

To set clear expectations, the following are situations where refunds are generally not issued.

• Change of mind — "I no longer want this subscription" is a valid reason to cancel, but not to request a refund of what you've already paid for. Cancel anytime; future renewals stop, and the current period plays out.
• Didn't use the features — if you subscribed but didn't end up using the paid features as much as you expected, this is not grounds for a refund. The features were available to you throughout your billing period.
• Account suspended for policy violations — if your account was suspended or terminated for violating our Terms of Service or Community Guidelines, no refunds are issued for the remaining period.
• Forgot to cancel — if your subscription renewed because you didn't cancel within the 24-hour window before renewal, the renewal charge is generally not refundable. We do send reminders 3 days before each renewal to help avoid this.
• Found someone and stopped using the app — happy as we are for you, this is not a refundable circumstance. Cancel your subscription so it doesn't renew further.
• Voluntary deletion of account — if you delete your account before the end of your billing period, no refund is issued for the unused time. Auto-renewal stops with deletion.
• Partial billing periods — refunds are not issued for the unused portion of a current billing period when you cancel.

How to request a refund

The process depends on how you originally paid for your subscription. Please follow the steps that match your payment method.

If you subscribed through Apple (iOS App Store)

Apple processes all refunds for purchases made through the App Store. Favor cannot directly refund App Store purchases. To request a refund:

• Visit reportaproblem.apple.com from any browser.
• Sign in with the Apple ID used to make the purchase.
• Find the Favor subscription charge and tap Report a Problem.
• Select the appropriate reason and submit.

Apple's refund decisions are at their discretion and follow their own policies. They typically respond within 24–48 hours. If Apple declines the refund and you believe the circumstances warrant our review, contact support@favorconnect.com — we may be able to advocate on your behalf.

Refund processing details

Timing

• Initial response — within 5 business days of receiving your refund request.
• Decision communicated — typically within 5 business days of initial response (sooner where possible).
• Approved refunds processed — within 5 business days of approval.
• Funds back in your account — additional 7–10 business days, depending on your bank or card issuer.

For Apple refunds, timing follows their respective processes, which we don't control.

Method of refund

Refunds are issued to the original payment method. We don't issue refunds as cash, gift cards, account credit, or alternative payment methods unless the original payment method is no longer available.

If your original payment method is no longer available (closed card, expired account), please tell us in your refund request. We'll work with you to find an alternative method.

Effect of refund on your account

When a refund is issued for the current billing period:

• Your paid subscription ends immediately.
• Paid features are removed from your account.
• Your account reverts to Free immediately, not at the end of the billing period.
• Other account state — chats, favorites, photos, hidden/blocked members — is preserved.
• You can re-subscribe anytime at the current price.

Disputes and chargebacks

Contact us first

We strongly prefer to resolve billing concerns directly. Initiating a chargeback or dispute through your bank without first reaching out to us means we can't help — the dispute process becomes external and outside our control.

What happens if you initiate a chargeback first

Once a chargeback is filed, our standard response is:

• Your account may be suspended pending resolution of the dispute.
• We work with the payment processor to provide documentation of the original transaction.
• Any future subscriptions on your account may require advance approval from our team.

Chargebacks that are determined to be fraudulent or in bad faith may result in permanent account termination and may be reported to applicable authorities or credit reporting bodies.

If we made a mistake

If a chargeback is initiated because of an error on our part — a billing system mistake, a duplicate charge, etc. — we won't contest it. We'll also reach out to you to confirm the issue is resolved on our end.

Special situations

If you delete your account

Deleting your account immediately cancels any active subscription and stops auto-renewal. No refund is issued for the unused portion of your current billing period. If you change your mind, you'll need to re-subscribe after creating a new account.

If your account is permanently terminated

If we permanently terminate your account for violating our Terms of Service or Community Guidelines, your subscription ends along with the account, and no refunds are issued. The only exceptions are situations where the termination was clearly in error and you successfully appeal the decision.

If your subscription is downgraded due to failed payments

If your subscription is downgraded to Free because your payment method failed and our retry attempts didn't succeed, there's nothing to refund — no charge was successfully made. You can update your payment method and re-subscribe anytime.

If we sunset a feature you paid for

If we permanently remove a major feature that you specifically subscribed to access — and the feature was a substantial reason for your subscription — we may offer a pro-rata refund covering the period from the feature's removal to the end of your billing period. We'll notify you when this happens.

Your statutory rights

This Refund Policy doesn't affect any statutory rights you have under applicable consumer protection law.

If you're in India

You have rights under the Consumer Protection Act 2019, including the right to seek redressal for deficient services or unfair trade practices. Our Refund Policy is designed to be consistent with these rights. If you believe a refund decision violates your statutory rights, you may also contact our Grievance Officer or pursue remedies through consumer dispute redressal forums.

If you're in the EU or UK

EU and UK consumer law may provide additional rights, including a statutory right of withdrawal for distance-purchased services. Where these rights apply, they take precedence over the general no-refund position above. To exercise withdrawal rights, contact support@favorconnect.com within the statutory withdrawal window with your details and reason. Note that by starting to use paid features, you may have waived certain withdrawal rights under applicable law.

Changes to this Refund Policy

We may update this Refund Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we'll notify you through the app or by email — typically at least 30 days before the changes take effect.

Changes apply to subscriptions purchased or renewed after the effective date of the update. They don't retroactively change the refund treatment of subscriptions or charges that occurred before the change.

Talk to us about a refund

We try to handle refund requests fairly and quickly. If you have a question or concern, we want to hear it before it becomes a dispute.